Your Consultation Journey: Step-by-Step
Whether you visit us in person at our Sussex clinic or seek advice from the comfort of your home, our goal remains the same: to get to the root cause of your hair concerns with empathy and precision.
Here is precisely how our On-Site and Online services work.
Option 1: The In-Clinic Experience
Ideal for: Those who want a comprehensive physical examination and immediate clinical treatment.
Step 1: Preparation (Before You Arrive)
To ensure Shuna can see the actual condition of your scalp, we ask you to follow two simple rules:
- Do not wash your hair on the day of the appointment. (Ideally, wash it 24–48 hours prior). We need to see natural oil levels and shedding patterns.
- Do not use concealers: Please avoid root sprays, dry shampoo, or hair fibres (like Toppik), as these block the microscopic view of the follicles.
Step 2: The Consultation (approx. 1 Hour)
- The Discussion: We begin by sitting down to discuss your medical history, diet, stress levels, and lifestyle. We listen to your story—when the hair loss started and how it affects you.
- The Examination: Shuna performs a thorough Trichoscopy examination. This involves using a high-magnification dermatoscope to view the scalp, hair density, and follicle health in detail, invisible to the naked eye.
- The Diagnosis: In most cases, you will receive a diagnosis immediately, along with a clear explanation of why this is happening.
Step 3: Treatment & Therapy (Optional Add-on)
If time allows and it is appropriate for your condition, you may move straight into a
Clinical Therapy Session (approx. 1 hour).
- Application of bespoke scalp creams and stimulants.
- Use of a hair steamer to hydrate and improve absorption.
- Therapeutic scalp massage and/or Low-Level Laser Therapy (LLLT).
Note: This is a relaxing, spa-like experience designed to kickstart your recovery.
Step 4: The Home Plan
You will leave with a tailored Home Prescription—a regimen of products, nutritional advice, and clear instructions on how to care for your hair daily.
Option 2: The Online Consultation
Ideal for: International patients, those with limited mobility, or anyone unable to travel to Sussex.
Step 1: The Questionnaire
Once you book your slot, you will be sent a detailed Pre-Consultation Form.
- This covers your medical history, medication, allergies, and lifestyle factors.
- Completing this in advance allows Shuna to spend the video call focusing entirely on solutions.
Step 2: The Photo Upload
You will be asked to upload clear photographs of your hair and scalp. For the best assessment, we require:
- The Front: Your hairline and temple area.
- The Top: A clear view of the parting/crown.
- The Problem Area: Close-up shots of any specific bald patches or thinning spots.
Tip: Take these in natural daylight near a window for the most accurate colour and detail.
Step 3: The Video Call (30 Minutes)
- You will join Shuna via a secure video link (Zoom/Skype).
- Shuna will review your photos and questionnaire results with you.
- She will visually assess your hair via the camera, where possible.
- You will receive a diagnosis and a chance to ask every question you have been worrying about.
Step 4: Your Bespoke Plan
Following the call, you will receive a comprehensive Treatment Plan via email.
- This includes recommendations for products (which can be posted to you in the UK).
- Advice on blood tests you may need to request from your GP.
- A routine for managing your condition from home.
Which is right for me?
| Feature | In-Clinic | Online |
|---|---|---|
| Microscopic Exam | Yes (Trichoscopy) | No (Photo based) |
| Physical Treatment | Yes (Available same day) | No |
| Personal Support | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ |
| Best For | Complex scalp conditions, patchy loss | General thinning, advice, long distance |
This package includes a full report of diagnosis, advice, and areas of improvement.
Written and Clinically Reviewed by: Shuna Hammocks, MIT, MRSM (Consultant Trichologist with 24+ years of experience)